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Terms and conditions of sale on statues and action figures
Last updated: October 27, 2026
1. Seller Information
The website https://www.ronidastatuegamecollection.com, known as Ronida Store, is dedicated to the online sale of collectible statues, action figures and other collectible items included in its catalogue.
Seller details
Address: Via San Martino, 44, 74011 Castellaneta (TA), Italy
VAT Number: 03454840731
WhatsApp: +39 349 386 6691
Full legal name: Ronida Store
Customers may use the contact details above to request product information, report order-related issues or submit complaints.
2. Scope of Application
These Terms and Conditions govern purchases made through the Ronida Statue Game Collection website.
Before placing an order, customers are invited to read the sales conditions and check the information concerning the product, price, payment methods, shipping and availability.
For customers purchasing as consumers, the mandatory provisions of the Italian Consumer Code and other applicable laws governing distance contracts shall apply.
If any provision of these Terms and Conditions is declared invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
3. Products and Characteristics
The catalogue includes collectible statues, statues made of resin or other materials, action figures and other collectible items. Some products are available in limited quantities, numbered editions or exclusively by pre-order.
The main characteristics, dimensions, materials, included accessories, manufacturer and other available information are provided in the relevant product descriptions.
Images may show the final product or, for items still in production, prototypes or renderings supplied by the manufacturer. Where known and relevant, this will be indicated in the product description.
Products under development may differ from preliminary images, for example in colours, finishes or non-essential details. Minor variations resulting from the manufacturing process do not automatically constitute a lack of conformity.
Statues produced using manual techniques may show minor differences between individual pieces. Nevertheless, every product must correspond to its description and to the characteristics reasonably expected based on the information provided before purchase.
4. Prices and Conclusion of Orders
Prices are those displayed on the product page and during the checkout process, except in the case of obvious errors or where otherwise expressly indicated.
Before confirming an order, customers must be able to check the total price, shipping costs and any applicable additional charges.
The seller endeavours to keep commercial information up to date. If a significant error is identified in the price or availability information, the customer will be informed and the order will be handled in accordance with applicable law.
Price changes published later do not automatically alter the price agreed for an order that has already been completed.
Order confirmations and any subsequent communications will be handled through the channels available on the website and the contact details provided by the customer.
5. Packaging and Boxes
Products may be shipped in their original manufacturer's packaging, together with protective packaging used for transport.
External boxes and packaging may show marks or imperfections resulting from handling, storage or transport. These circumstances will be assessed according to the nature of the damage and the characteristics of the product purchased.
An imperfection in the packaging does not automatically equate to a defect in the statue; therefore, it cannot serve as grounds for a refund request.
6. Catalogue and Information Updates
The catalogue, descriptions, images and availability information may be updated over time based on information received from manufacturers and suppliers.
The seller endeavours to correct identified errors and update relevant information whenever reasonably possible.
General changes made to the website or these Terms and Conditions cannot retroactively remove the customer's rights or unilaterally modify an order that has already been completed, except as permitted by law.
7. Payments
The available payment methods are those indicated during checkout or communicated to the customer before the order is confirmed.
For products that are available, payment is made according to the methods indicated at the time of purchase. Pre-orders are subject to the specific conditions set out in Sections 11 and 12.
Customers must use authorised payment methods and provide accurate information. If a payment fails or has not been confirmed, the order may remain on hold until the issue is resolved.
Any additional amounts due must be clearly communicated and have a contractual or legal basis. The seller will not apply arbitrary additional charges.
8. Shipping and Delivery
Products may be shipped from Italy, other logistics centres or directly from Asia to the customer, depending on the product and the sourcing arrangements.
Information about the shipping origin, estimated delivery times and any special conditions will be provided on the product page or communicated before the order is completed, where applicable.
Estimated Delivery Times for Products Shipped from Italy or Europe
For products ordered from suppliers or warehouses located in Italy or elsewhere in Europe, the estimated delivery time is approximately 1–2 weeks.
Delivery times are indicative and may vary depending on product availability, supplier processing times, shipping arrangements and the courier service. Any specific delivery estimate communicated on the product page or at the time of purchase should also be taken into account.
Estimated delivery times for shipments from Asia
For products shipped directly from Asia, delivery times are approximately 70–90 days from dispatch, unless different information is specifically provided for the product or order.
This is an estimate and may vary depending on international transport, logistics handling, customs procedures, inspections and unforeseen circumstances. For pre-order products, production and supplier availability times may be added to the transport time. These will be communicated separately when available.
Customers are invited to check the information relating to each product before confirming their purchase. Specific delivery times agreed for an order remain relevant when determining delivery obligations.
Delays and tracking issues
If a shipment exceeds the estimated delivery time, tracking information does not show updates for an unusually long period, or delivery problems arise, Ronida Statue Game Collection will contact the relevant postal service or carrier to request information, check the parcel's status and initiate the available procedures to resolve the issue.
The customer may be updated on the checks carried out and the information received from the carrier. Search and complaint procedures will be initiated according to the circumstances and the procedures provided by the transport operator.
An investigation by the carrier does not exclude the seller's obligations towards the customer. The agreed delivery terms and the remedies provided by law in the event of delay or non-delivery remain applicable.
Unless otherwise agreed, the delivery periods provided by current legislation shall apply. Where the legal requirements are met, the consumer may request delivery within an appropriate additional period and, in the cases provided for by law, exercise the right to terminate the contract and obtain a refund.
The seller remains responsible to the consumer for the proper performance of the contract, even when shipping is entrusted to a manufacturer, supplier or third-party carrier.
9. Transport Damage and After-Sales Assistance
If a product arrives damaged, the customer is invited to contact the seller promptly at info@ronidastatuegamecollection.com or via WhatsApp at +39 349 386 6691, providing the order number and describing the problem.
To facilitate assessment, the customer may send photographs of the product, the damaged parts and the packaging. If available, photographs taken when opening the parcel or a video of the opening may also be helpful.
The absence of an opening video or photographs of the packaging does not automatically result in the loss of rights granted by law.
The seller will review the report and may request further information to understand the nature and extent of the damage.
Many statues are produced in limited editions, and manufacturers may not have replacement items or original spare parts available. For this reason, it is not possible to guarantee in every circumstance the complete replacement of a statue or the availability of original components.
Depending on the damage, the availability of materials and the solutions that are practically possible, the seller may consider repairs in Italy through specialised partners, a replacement where one is actually available, or another solution provided for by applicable law.
Where repair or replacement is a remedy required under the legal guarantee, conformity will be restored at no cost to the consumer, within the terms established by law.
If the primary remedies are not practicable or other conditions provided for by law apply, the customer may be entitled to a price reduction or termination of the contract with a refund, in the cases established by law.
The proposed solutions will be communicated clearly to the customer. These Terms and Conditions do not limit the right of withdrawal or the legal guarantee of conformity.
10. Liability and Manufacturer Information
The seller endeavours to publish clear and accurate commercial information based on the data available at the time of publication.
Information provided by manufacturers may be updated or changed. Where the seller becomes aware of relevant changes, it will correct the product descriptions whenever reasonably possible.
It is not possible to exclude in advance all liability for errors in information, lack of conformity, damage or failure to perform contractual obligations. The seller's liability is governed by applicable law and the circumstances of each individual case.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion is prohibited by law, or any mandatory rights granted to consumers.
11. Pre-Orders and Products Ordered at the Customer's Request
Some products in the catalogue are available exclusively by pre-order and are ordered from the manufacturer or supplier following the customer's request.
Before a pre-order is confirmed, the customer is informed of the amount required as a deposit, the total product price, any remaining amounts to be paid and the estimated availability or delivery times, where these have been communicated by the supplier.
The deposit serves to confirm the pre-order and enables the seller to proceed with sourcing the product. Suppliers may apply conditions under which amounts paid are non-refundable if an order is cancelled.
This circumstance is communicated to the customer before the purchase is completed, to the extent applicable to the individual pre-order.
Cancellation requests
Since a product may be purchased specifically for the customer and may be a limited-edition statue, a cancellation request after confirmation may cause costs and financial losses for the seller.
Customers are therefore invited to carefully check the product, price, characteristics, estimated timeframes and pre-order conditions before confirming their order.
Voluntary cancellation requests will be assessed according to the order status, the conditions communicated before purchase and applicable law. Any amounts retained or refunded must respect the consumer's mandatory rights.
The collectible nature of the product, its limited availability or the fact that the statue was ordered from the supplier after the customer's request does not automatically eliminate the statutory right of withdrawal.
Pre-order delays
Production, availability and delivery dates provided for pre-orders are estimates based on information received from manufacturers or suppliers and may change.
In the event of significant delays, the seller will inform the customer of available updates. The seller's delivery obligations and the remedies provided by law remain applicable if the product is not delivered within the agreed period.
12. Deposits, Payments and Special Orders
For pre-orders, the required deposit and payment arrangements are indicated on the product page or in the information provided to the customer before the order is confirmed.
The deposit constitutes part of the product price, unless a different legal nature has been expressly and validly agreed. Any outstanding balance, its due date and the consequences of non-payment must be clearly communicated before the purchase is completed.
The customer must comply with the payment commitments accepted when confirming the pre-order.
If the outstanding balance is not paid, the seller may contact the customer to request payment and take the remedies provided for under the contractual conditions and applicable law.
Amounts paid will not automatically be retained in every circumstance. Any retention or refund will be assessed according to the conditions communicated before the order, the circumstances of the cancellation and the applicable legal provisions.
Nothing in this section excludes or limits the mandatory rights granted to consumers under Italian and European law.
13. Right of Withdrawal
For online purchases made by consumers, the right of withdrawal applies in the cases and within the time limits provided for by the Italian Consumer Code.
Unless an exception expressly provided for by law applies, consumers may withdraw from the contract within 14 days from the day on which they take physical possession of the product, without having to provide a reason.
The fact that a statue is a limited edition, available to order or purchased through a pre-order does not, by itself, exclude the right of withdrawal.
To exercise the right of withdrawal, customers must notify the seller of their decision through an explicit statement, for example by sending an email to info@ronidastatuegamecollection.com. Customers may use the standard withdrawal form provided by law, but are not required to use a specific format, provided their intention to withdraw is clear.
After notifying the seller of their withdrawal, customers must return the product within the time limits established by law.
Customers are responsible for the direct cost of returning the goods only if they were properly informed of this obligation before purchase, and subject to any different indication from the seller or mandatory legal provisions.
The product must be handled with the care necessary to establish its nature, characteristics and functioning. Customers may be liable for any diminished value resulting from handling beyond what is necessary for this assessment, where provided for by law.
The seller will reimburse the amounts due, including standard delivery costs where required by law, within the statutory time limits. The refund may be withheld until the goods have been received or until the customer has provided evidence of having sent them back, as permitted by law.
The right of withdrawal does not apply to cases of exclusion expressly provided for by current legislation. Whether an exception applies will be assessed based on the actual characteristics of the product and the contract.
The provisions of this section do not limit the customer's rights in the event of a damaged or defective product.
14. Legal Guarantee of Conformity
Sales to consumers are subject to the legal guarantee of conformity provided for by the Italian Consumer Code.
For new goods, the legal guarantee generally lasts two years from delivery. The seller is responsible for lack of conformity under the terms and conditions established by applicable law.
The guarantee does not cover damage caused exclusively by improper use, accidents occurring after delivery, unauthorised modifications, incorrect maintenance or other events unrelated to a lack of conformity, subject to applicable law.
In the event of a suspected lack of conformity, customers may contact the seller with a description of the problem and the information needed to identify the order.
Where the legal requirements are met, consumers are entitled to have conformity restored by repair or replacement under the conditions provided by law. If these remedies are not practicable or other legal conditions apply, consumers may be entitled to a price reduction or termination of the contract with a refund.
The limited availability of a statue, the unavailability of spare parts or the discontinuation of production does not automatically cancel guarantee rights. These circumstances may affect the practicality of a particular remedy, which must be assessed in accordance with the law.
The legal guarantee is separate from any commercial guarantee voluntarily offered by the manufacturer or seller.
15. Product Unavailability and Inability to Fulfil an Order
If, after an order has been confirmed, the seller becomes aware that the product cannot be sourced or that another circumstance prevents the contract from being performed, the customer will be informed promptly.
Any proposed alternatives, such as a different product or a new delivery date, require the customer's consent when they modify the original order.
If the contract cannot be performed and must be cancelled, the seller will issue any refunds due in accordance with applicable law and the circumstances of the case.
The seller may not arbitrarily cancel an order that has already been completed or retain amounts in breach of the customer's rights.
16. Complaints and Customer Support
For assistance requests, order information or complaints, customers may contact the seller through:
WhatsApp: +39 349 386 6691
Postal address: Via San Martino, 44, 74011 Castellaneta (TA), Italy
Customers are advised to provide their order number and clearly describe their request, attaching any relevant supporting documentation.
The seller will review the report and respond within a reasonable time, taking into account the nature of the request and any necessary checks.
Updates to These Terms and Conditions
The seller may update these Terms and Conditions to reflect legal, operational or commercial changes.
The updated version will be published on the website with the relevant date. Unless otherwise permitted by law, updates will apply to orders completed after publication and will not affect rights arising from orders already confirmed.
Address
Via San Martino, 44, 74011 Castellaneta (TA), Apulia, Italy
VAT Number: 03454840731
Contact Details
WhatsApp: +39 349 386 6691
Email: info@ronidastatuegamecollection.com
Terms and Conditions
Privacy Policy
FAQ
Address
Via San Martino, 44 74011, Castellaneta Ta Apulia - Italy Vat/P.Iva 03454840731
Contacts
Whatsapp: +393493866691 Info@ronidastatuegamecollection.com
Terms and Conditions
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