FAQ

Where do you ship and sell from?

We are a Store in Italy, the Statues are shipped directly to your registered address at the time of purchase, if the item is not in stock it will be ordered and shipped shortly

Customs fees?

We do not charge customs fees for EU customers, so delivery without additional costs.

Shipping times?

Shipping times vary depending on availability, if the item is already in store it will be shipped within a few days, if the item is to be ordered, there may be longer times that vary in weeks.

Do you accept installment payments?

Yes, we accept installment payments. We accept installment payments in three installments (three months).

How to place a pre-order?

To place a Pre-order, it is essential to accept the conditions described in the listing. Please read the following precautions carefully and make sure you are fully aware of the procedures and expected times.

If the statues break or get lost during shipping, how can I fix it?

When you receive a Statue, you must immediately open it and check the conditions, no more than 2 days after the delivery indication. If you find damage or unusual details you must contact via form attaching the assistance with photos of the problems. Solutions are as follows:

1) Request replacement parts from the Company (This service is free for many companies) taking into account that this method is only available on statues released on the market a few months ago, Statues with a date that exceeds 6 months from the release on the market do not have any coverage.

2) In this case a small compensation will be proposed based on the damage, from € 10 to € 50, or repair by us without maintenance costs.

After pre-ordering a product, when do I pay the rest?

For each item in the purchase order, we will indicate the approximate delivery date in the product description. When it is ready for shipment, we will inform you by email for the payment of the rest. Is there a possibility of immediate skipping

Can I collect my items in store?

It is possible to collect in person for many items, in some cases it may not be possible.

Can I combine multiple items together?

Yes, there is the possibility of combining multiple items together, but be careful, some items may not be available on site and therefore you have to wait for the supply to combine everything in a single package, the times can vary up to 3 weeks. Where it is not possible, non-combinable categories will be statues, because they already have a very large size, signs for their fragility, therefore fragile or large objects

If I buy a Statue and a video game do I pay for two shipments?

Yes, by placing orders not eligible for the combination you will have to pay for 2 shipments.

Can I have a personalized discount on an item?

My goal is to make prices as cheap as possible, but I will help the customer to have discounts and promotions every month

I am looking for an item that you do not have for sale, can I request it?

Sure, you can request your item in the contact form

How do discounts work?

They will work like this, we will put promotions almost every month on items that if purchased allow you to have a discount code for a future purchase, or if you have purchased many items in the month you will receive a dedicated code by email for your future purchases.

Do you have a repair service?

Yes, we have specialists who can fix your statue, the request must be made in the appropriate form and we will respond as soon as possible providing a quote after receiving photos and details.

I am looking for a display case for my statues, do you have anything?

Yes, we sell custom display cases, many display cases are already on display in our catalog, you can customize everything by contacting us before purchasing.

Gift Cards and Mystery Boxes?

Gift Cards are perfect for those who want to give a special person a discount voucher to spend on our Store.
Mystery boxes will be of different types and each will have random products chosen by us, for a perfect mystery box