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Help Center and Frequently Asked Questions - Answers to Frequently Asked Questions
Frequently asked questions about collectible statues, shipping, and orders
Welcome to the FAQ section of Ronida Statue Game Collection. Here you will find answers to frequently asked questions about our collectible resin statues, action figures, pre-orders, shipping, payments, and customer support services.
If you cannot find the information you are looking for, you can reach out to us using the contact form on our website.
Shipping, origin, and deliveries
Ronida Store is an Italian shop specializing in collectible statues, action figures, and items for collectors. The origin of a shipment depends on product availability and the information provided on the specific product page.
Before placing an order, we recommend checking the availability and shipping method indicated in the item's description.
I’ve read that some statues are shipped from Asia. Is that true?
Shipping costs and any import duties or charges are included in the price for the following destinations:
Europe, the United States, Canada, Australia, the UK, Malaysia, Singapore, the Philippines (Manila only), Vietnam, and Thailand.
If you have any questions before finalizing your order, please contact us for confirmation.
What are the shipping times?
Yes. Some collectible resin statues may be shipped directly from Asia, while others are dispatched from Europe or our own warehouse, depending on the specific product.
For statues shipped by sea from Asia, transit times are approximately 60–90 days. Please note that this is an estimate, which may vary based on production, logistics, and shipping procedures.
We recommend reading the product page carefully and contacting us before making a purchase if you would like clarification regarding the origin of an item or its expected delivery timeframe.
Are there any customs duties or additional costs?
Timelines vary based on the availability and origin of the item.
Products available in stock: shipment is generally prepared within a few business days.
Products to be ordered: additional time—approximately 2 weeks—may be required for sourcing and preparation.
Statues shipped from Asia: transport by sea may take approximately 60–90 days, barring any delays.
For pre-order products, production and delivery dates are estimates and are subject to change by the manufacturer or carrier.
Do you offer installment payments or financing?
Our store may offer various payment methods—including installment options—depending on the order amount, your country, and the requirements of the service provider.
Klarna: Payment in three installments may be available for eligible orders..
PayPal: Payment in installments may be available for eligible purchases.
Other payment methods: Check the options actually available at checkout.
Approval, spending limits, and conditions depend on the payment service provider.
For large-value purchases, please contact us before placing your order to discuss available options.
How can I place a pre-order?
If an initial deposit is required for the product, the remaining balance must be paid in accordance with the terms specified on the product page and in the purchase conditions.
When the product is ready for shipment, or when the balance becomes due according to the agreed-upon terms, we will provide you with the necessary instructions using the contact details associated with your order.
We recommend that you carefully check the balance amount and any communications received before making the payment.
After placing a pre-order, when do I need to pay the balance?
To pre-order a statue or another product that is not yet available, follow these steps:
Open the product page and check the information regarding the pre-order.
Check the price, any required deposit, the remaining balance, and the estimated release date.
Read the purchase terms and check the payment methods.
Complete the order by following the instructions on the website.
Keep the confirmation email and the information regarding your order.
Production and delivery times may vary. If you have any questions before placing an order, please contact us—we would be happy to provide clarification. Potential delays do not constitute valid grounds for cancelling an order, as it has been produced exclusively for you.
Can I request information before purchasing a statue?
Certainly. If you would like to know more about a product—such as its availability, where it will be shipped from, or the expected delivery timeframe—please feel free to contact us before placing your order.
We are happy to help clarify any questions, ensuring you can make your purchase with greater confidence.
Orders, pickup, and combined shipping
Can I pick up my order directly at the store?
In-person pickup may be available for some items, but not for all products—particularly when an item is shipped directly from the supplier or an external warehouse.
Please contact us before making a purchase to check whether pickup is an option for the item you are interested in.
Can I combine multiple products into a single shipment?
The ability to combine multiple items depends on their availability, origin, and shipping methods.
If some products have yet to arrive at the warehouse, it may be necessary to wait before proceeding with a combined shipment. In certain cases, this wait can be up to approximately three weeks, subject to change.
Statues that are shipped separately or directly from suppliers may not be eligible for combination with other items.
If I buy a statue and an action figure, do I pay for shipping twice?
You may need to pay for separate shipments if the items come from different warehouses or cannot be packed together.
The applicable shipping costs and methods will be those indicated at the time of purchase. If you wish to order multiple items together, please contact us before making payment to check if combined shipping is possible.
Statues are generally not eligible for combined shipping.
What should I do if my statue arrives damaged?
We regret it when a collectible product arrives damaged. To help us assess the issue as quickly as possible, we recommend—and it is essential—that you:
Record an unboxing video of the box and statue as you open them, and take photographs of the outer packaging.
Photograph the statue, the damaged areas, and any missing pieces.
Keep the packaging and protective materials.
Contact us promptly via the support form, attaching photographs and providing your order number..
We will review your report and inform you of the available solutions, depending on the nature of the damage.
Availability of spare parts or on-site repair.
We ask that you report the issue as soon as possible. These guidelines regarding reporting timeframes do not limit a consumer’s inalienable rights.
Keep in mind:
In some cases, it is possible to request the necessary replacement parts from the manufacturer to repair a damaged statue.
Availability depends on the manufacturer, the model, the production period, and the stock of spare parts. It is not always possible to obtain all the requested components.
Do you offer a repair service for collectible statues?
Yes, you can contact us to request a repair assessment for a damaged statue.
Please send us detailed photographs, a description of the issue, and information about the product. Once we have reviewed the case, we will let you know whether a repair is possible and, if necessary, provide a cost estimate.
Service availability, costs, and any terms and conditions for the work are assessed on a case-by-case basis. For products damaged during delivery, please contact us before commissioning repairs from third parties.
Can I get a personalized discount?
Throughout the year, special promotions and initiatives may be available for our customers.
We invite you to follow our WhatsApp channel and keep an eye on official communications from Ronida Store to discover current offers and potential savings opportunities.
Discounts are subject to the terms and dates specified for each individual promotion.
How do discount codes work?
Some promotions may include discount codes to be used for a future purchase, or offers tailored to customers who meet specific criteria.
When you receive a code, check its terms and conditions, expiration date, and any excluded products. If the code is valid for your order, enter it in the designated field in your cart or at checkout before completing your payment.
Can I request a product that I cannot find in the catalog?
Certainly. If you are looking for a statue, action figure, or any other collectible item that you cannot find on our website, you can send us a request using the contact form.
Please provide the product name, the manufacturer, and—if possible—an image or a reference link. We will check whether it can be sourced and provide you with information regarding its availability and price.
Submitting a request does not guarantee that the product can be obtained.
Do you sell display cases and cabinets for collectible statues?
Yes, our catalog includes display cases and presentation solutions for collectible statues, with some custom-made options available.
If you would like a display case with specific dimensions or features, please contact us before making your purchase and provide the following details:
The required dimensions.
The model of the statue to be displayed.
Any requirements for lighting or customization.
We will help you review the available options and, if necessary, request a quote.
What are Mystery Boxes?
Mystery Boxes are surprise packages that may contain collectible items selected from our store.
Each type of Mystery Box may feature different contents. Before purchasing, please read the product description to learn about its specifications, the categories of items that might be included, and the terms of the offer.
The actual contents depend on the type of Mystery Box purchased.
Are the statues and action figures original?
Ronida Store offers original, officially licensed collectible products, in accordance with the information provided for each item and its respective manufacturer.
For every product, you can view the dedicated product page to check the brand, manufacturer, licensing details, and available specifications.
If you would like more information regarding the authenticity of a specific item, please contact us before making your purchase.
How can I take care of my resin statue?
Proper display and gentle maintenance help preserve the appearance of your statue over time.
Here are some useful tips:
Light: avoid prolonged exposure to direct sunlight, which can alter colors.
Dust: use a soft, clean brush to gently remove it.
Humidity: Avoid highly humid environments and significant changes in environmental conditions.
Temperature: Keep the statue in a stable environment, away from heat sources..
Exposure: A suitable display case can help reduce the accumulation of dust and the risk of accidental impact..
Assembly: Follow the manufacturer's instructions and do not force the joints or delicate parts..
Statues may contain fragile elements. For cleaning and maintenance, always refer to the manufacturer's specific instructions..
I’m new to the world of collecting: could you recommend which statue or action figure I should buy?
Certainly! If you are new to the world of collectible statues and action figures, we would be happy to help you choose the product that best suits your tastes and budget.
To provide the best recommendations, let us know your favorite characters, the anime, manga, or video games you enjoy, your approximate budget, and whether you would prefer a large display statue or a more compact action figure.
Based on your preferences, we will help you identify the most appealing items from our store, taking into account both the product features and your specific needs.
Ronida Store Collection — Your go-to source for collectible statues and action figures.
Address
Via San Martino, 44
74011, Castellaneta TA
Apulia - Italy
Vat/P.Iva: 03454840731
Contacts
Whatsapp: +393493866691
info@ronidastatuegamecollection.com
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